User Data Deletion Notice

We respect and value your privacy. On this jewelry website, you have the right to request the deletion of your personal data at any time. Please read the following instructions carefully to understand how to request the deletion of your data and the implications once the data is deleted.

1. Data Deletion Request

You can request the deletion of your personal data at any time. To submit a data deletion request, please contact us via:

• Email: [Your contact email]
• Phone: [Your contact phone number]
• Account Settings: Log in to your account, go to the “Privacy Settings” or “Data Management” page, and follow the instructions to submit a deletion request.

Once we receive your request, we will process it within a reasonable timeframe and confirm the status of your request via email.

2. Types of Data Deleted

After submitting a deletion request, we will remove the following data from our system:

• Account Information: This includes your name, email address, phone number, mailing address, and other personally identifiable information.
• Transaction History: All purchase history, order details, and payment information associated with your account will be permanently deleted.
• Browsing History: Your browsing behavior on the website, preferences, and saved items will be deleted.
• Customer Support Records: All communication and support requests with our customer service will be removed.

3. Processing Time for Deletion Requests

We typically process deletion requests within 30 business days of receiving them. During this time, your account will be temporarily locked and inaccessible.

4. Implications of Data Deletion

Once your data deletion request is processed, the following consequences will occur:

• Account Closure: Your account will be permanently closed and cannot be recovered. All data associated with that account will be permanently deleted.
• No Access to Historical Data: After the account is closed, you will no longer be able to access past order history, purchase records, or saved items.
• Service Termination: Deleting your data means you will no longer be able to use any services or features associated with that account.

If you wish to use our services again, you will need to register a new account.

5. Exceptions

In certain cases, we may not be able to completely delete your data, such as:

• Legal Requirements: If we are required by law or regulations to retain certain data (e.g., financial or tax records), we will retain that data for the legally mandated period.
• Disputes or Complaints: If there are unresolved complaints or legal disputes, we may need to retain relevant data until the issue is resolved.

6. Contact Us

If you have any questions regarding this User Data Deletion Notice or need further assistance, please contact us via:

• Email: bikengs@outlook.com
• Phone: +86 18101622568